Frequently Asked Questions

FAQ – Service Providers

What value does this add to my home care business?

In September 2015 the NICE guidelines in Home Care were published. The guidelines require home care providers to meet specific requirements. The Home Spirit Tool has been designed around these recommendations including:

  • Provides a framework to engage with the individual about their expected outcomes, and co-produce the support plan
  • A printed copy of the support plan in an accessible format
  • Provide information on potential assistive technologies

All the above can be printed as a report after a short assessment. The tool therefore aims to save time and to meet compliance needs.

I already have an electronic system in place how can I use this tool alongside that?

The tool can be used to audit the dementia environment and produce a report for families with your company logo on it. It shows the family that you have in depth knowledge about dementia and can provide advice and support beyond the time that you are providing care. A family is more likely to purchase from a provider that is knowledgeable and goes the extra mile.

How much does the service cost?

There is no cost for the first month free trial. After that if you chose to sign up it will be £19 per month for as many assessments as you need. If you have more than one assessor in the organisation it is £45 per month. No bank details will be requested until you choose to sign up. On the paid subscription you will also get access to training material.

I have already signed up for a month trial but I didn’t have time to use it, and now I can’t access it.

The portal only gives a onetime access for free trial. However, if you are interested in trialling it again please contact admin@3spirituk.com

Can I cancel at any time?

Yes, you can cancel at any time without obligation.

How can I learn how to use the tool?

The tool has been designed to be used very simply. When you sign up you will receive several emails explaining how to use the tool over the four-week free trial period. If you would prefer one of our representatives to explain to you how to use the tool, contact admin@3spirituk.com

I work with a range of client’s not just those with dementia. How then is the tool of value to me?

The person centred planning tool has been designed to use with anyone. The circle of support tool can also be used by anyone.

How is the information kept safe?

No one has access to the client information except the nominated user that created the assessment. All the data collated is stored safely and subject to industry standard security protection and encryption where appropriate. All internet traffic to the site is encrypted and any financial details are not stored on our servers. The data on the system is regularly backed up, but you may wish to print a copy for peace of mind.

FAQ – Families

How will an audit of the environment help my loved one?

The way a person navigates the environment can be affected when someone develops dementia. This will in turn impact on how independent the person is, and on how they feel. A simple audit can highlight potential solutions. New technologies are coming to the market every day, which are being added to the tool.

How can I use the ‘still my life’ planning tool?

After a diagnosis of dementia, it can feel very overwhelming for the whole family. However, there are a lot of things that you can do to make life the best it can be. The planning tool is a great opportunity to sit together as a family and have conversations about how to deal with potential challenges and to talk about new opportunities.

How much does the service cost?

It is free for the first few goes, after that it will be £5 for each report produced. It is recommended that the report is completed again where there are changes.

How is the information kept safe?

No one has access to the information except for the person that created the log in. All the data collated is stored safely and subject to industry standard security protection and encryption where appropriate. All internet traffic to the site is encrypted and any financial details are not stored on our servers.

It is difficult to complete the planning tool on line so how can I access it?

Once you have entered your details there will be an option to down load the tool, so you can work on paper.

FAQ – Individual’s Living with Dementia

How can I use the ‘still my life’ planning tool?

After a diagnosis of dementia, it can feel very overwhelming for the whole family. However, there are a lot of things that you can do to make life the best it can be. The planning tool is a great opportunity to sit together as a family and have conversations about how to deal with potential challenges and make plans.

How much does the service cost?

Nothing, it is completely free.